Frequently Asked Questions

In principle, immediately. We have built up a reliable network of stand-ins throughout Germany that we can fall back on in an emergency. If something unforeseen happens on the way to work, we are able to fill the position within 4-6 hours on average.

We are on call from 6 am to 10 pm. Our teams are instructed to call us the evening before at the first signs of illness so that we can respond in good time.

In the area of temporary employment, we apply the GVP pay scale. We pay our employees above the collective agreement almost across the board. This means that the collective agreement only forms the basis, which is not undercut.

We guarantee our customers and our employees that we pay our employees above the minimum wage.

We have been committed to applying and complying with binding ethical guidelines, as summarized in the ILO conventions and the Global Compact, since the company was founded. For us, this is part of our social responsibility.

Most of our workplaces are already virtually paperless. We actively promote this development and encourage our employees to use resources sparingly. We also contribute to the use of public transport by covering travel costs, only purchase vehicles with the best CO2 values and support the recycling of all products from everyday office life.

Our principle is: equal work – equal pay. In this respect, our youngsters earn just as much as our experienced employees if they perform equally well. We think that’s fair.

We are currently represented with projects in most conurbations in Germany. From Hamburg, Berlin, Düsseldorf, Munich and Dresden to the Rhine-Main area, we are represented in numerous locations. Further growth in medium-sized cities and regions such as Bremen, Hanover, Stuttgart and Nuremberg is planned for the near future.

Yes, we can. We work with companies that provide professional and prestigious workwear.

Most of our employees come from commercial professions, the hotel industry or have a service background. For many temporary employment arrangements, we also employ highly specialized staff from other disciplines.

We write individual, continuously updated service instructions at all receptions, including workplace descriptions, emergency plans, etc. In addition, our project managers visit your locations on a quarterly basis or check the key data of our quality management in person or by telephone.

Yes, as a specialist for reception, switchboard, assistance, etc., we can also provide you with suitable personnel for permanent employment in your team at attractive conditions. Short digital portrait with picture included.

As part of our quality training and consulting, we carry out mystery calls in preparation to analyze the “current state”. We also carry out mystery visits to look at the appearance and the corresponding snapshot and then optimize it.

Yes, on the one hand we offer open training courses that teach everything you need to know and be able to do at a modern reception or on the phone. On the other hand, our customers can also book in-house training courses. We then tailor the content precisely to your needs. Success monitoring included.

We are happy to take care of that too. As specialists with almost 30 years of experience, we know what needs to be taken into account when redesigning or planning a new space: we combine colors, shapes, light and cables to create a coherent overall concept for you.

We disclose our calculations completely. Our customer decides who should be assigned to the project and with what qualifications. With a transparent calculation, our customer can calculate the monthly flat rate himself. Within the temporary employment agency, we calculate the hours worked and productive hours – as stipulated in the collective agreement.

Yes, the basic requirement is that the work areas of internal and our employees do not overlap. We can take over shifts step by step, right up to full outsourcing.

No and yes:
No in the case of outsourcing, our core business. You have a permanent job in a permanent team for years. We only offer changes or transfers at special request, e.g. if you want to develop further.

Yes:
We are in possession of an unlimited temporary employment contract. Some customers want this contractual relationship because budgeting is based on headcounts. Due to the current legal situation, we are allowed to assign the same employee to the same project for a maximum of 18 months. A permanent position in the client company is always possible, but not guaranteed.

Representative, reliable and tailor-made. Reception+ stands for 30 years of premium service in the areas of reception, switchboard, concierge, assistance and mail processing.

Always Reception Plus first – we can also be reached by phone outside core working hours between 06:00 and 22:00 for emergencies. This is the quickest way.

Both – depending on the employment contract. 90% of our outsourcing employees have fixed salaries. All others are billed on an hourly basis with flexitime accounts.

Always before the end of the current benefit month. Any deviations in the last few days of the month are corrected in the following month if necessary. This means that our employees can always expect to receive their money on time.

Of course. This is enshrined in law and is applied by us as a matter of course. We cooperate with a strong partner in this area. All employees have the right to individual advice at their place of residence.

Always with us, as we are the employers. However, we agree with our customers and the team when it suits us best and seek a mutually agreeable arrangement.

In principle immediately. We have built up a reliable network of stand-ins throughout Germany that we can fall back on in an emergency. Should something unforeseeable happen on the way to work, we achieve an average replacement rate of 4-6 hours.

We are on call from 6 am to 10 pm. Our teams are instructed to call us the evening before at the first signs of illness so that we can respond in good time.

In the area of temporary work, we base our salary arrangements on the GVP pay scale. However, we almost always pay above the pay scale. The contract only forms the basis, which is not undercut.

We believe that people should be able to make a living from their work. Accordingly, we pay decent salaries that are always well above the minimum standards in our industry. We believe this is fair, and it also ensures long-term loyalty on both sides.

We have been committed to applying and complying with binding ethical guidelines, as summarized in the ILO conventions and the Global Compact, since the company was founded. For us, this is part of our social responsibility.

Most of our workplaces are already virtually paperless. We actively promote this development and encourage our employees to use resources sparingly. We also contribute to the use of public transport by covering travel costs, only purchase vehicles with the best CO2 values and support the recycling of all products from everyday office life.

Yes, we also take responsibility when it comes to ecology. Accordingly, we promote the use of local public transport by contributing to travel costs. The amount depends on the length of the journey or the current tax guidelines.

Our principle is: equal work – equal pay. In this respect, our youngsters earn just as much as our experienced employees if they perform equally well. We think that’s fair.

But of course! You have fixed working hours and are paid 1:1 for overtime worked.

In principle, you can book our services in all major economic regions of Germany.

Yes, in most upmarket hotels, customers request uniform clothing. We provide these to our employees free of charge.

Most of them come from commercial professions or the hotel industry. We also employ highly specialized staff from other disciplines for temporary work arrangements.

No and yes, we generally work with permanent contracts in outsourcing projects. In the area of temporary employment, the new legal situation forces us to issue a maximum time limit of 18 months. Our employees are very important to us – that is why we always strive to retain our employees for as long as possible.

We write individual, continuously updated service instructions at all receptions, including job descriptions, emergency plans, etc. In addition, we employ personnel supervisors who are responsible for quality management. The relevant checks are carried out by telephone and in person.

In addition to fair pay, we offer all statutory social benefits and a company pension scheme. Our project managers are regularly on site to deal with any issues. In addition to training courses, birthday presents, various meals and a large summer party to which all employees throughout Germany are invited, we are always planning numerous small events to make you feel at home with us. We also cooperate with two fitness chains in the Rhine-Main area.

We have developed five training modules that you can complete as required. We also offer language courses, for example, if the content supports the quality of your work.

Generally yes – although we always have to be guided by the customer’s needs. You will receive a work schedule at the beginning of the month so that you can plan ahead. In emergencies, we may ask you to swap shifts or stay a little longer. This will certainly be agreed with you.