Reception Outsourcing

When you outsource your reception services, choose from the following options according to your requirements:

INCREASED QUALITY WITH COST CONTROL

Our modern working hours model and continuous quality management allow us to create significant cost advantages compared with in-house staffing. This increased quality is further improved with additional flexibility. Service expansions or reductions are possible at any time by agreement. With seamless organization by RECEPTION PLUS, you barely need to manage anything. Our flat-rate services make your budget planning a breeze.

TEMPORARY PERSONNEL

Our concierge service facilitates your daily processes and all additional tasks in a grand hotel style: From shirt cleaning to shoe service, from fruit baskets to restaurant recommendations or spontaneous car cleaning – you ask; we make it happen. While you benefit from the efficiency of our large network of suppliers working behind the scene you can enjoy the simplicity of our “one face to the customer-approach”.

OUTSOURCING YOUR SWITCHBOARD

RECEPTION PLUS offers you the following options:

YOUR SWITCHBOARD AS A MARKETING TOOL

Most receptions are also switchboards. While this is useful, it can often prove to be a stumbling block in practice.

If you want to speak to a professional on this topic, just give it a try with a call to RECEPTION PLUS. We will confidentially take care of your requests and quality requirements and will give you advice that is both professional and direct.

FORWARD YOUR CALLS TO A PROFESSIONAL

“We’re only good when we constantly get better.” Do you agree? If you do, RECEPTION PLUS training has been designed for teams like yours. With fully developed modules and methods from over 25 years of experience, we help your employees fine-tune their approach to their work, both practically and theoretically.

A desirable side benefit of our training courses is a powerful boost in motivation. Training events also build engagement, encourage independent action and foster your employees’ identification with their team and their work. It’s an investment that will allow you to meaningfully increase your company’s competitiveness and effectively reduce staff turnover.

Mystery Visits

Following in the footsteps of proven mystery shopper techniques, RECEPTION PLUS has developed its own model for “mystery guests”. As professionals in high-quality reception services, we deliver a detailed and informative analysis of your reception.

What does our approach look like? First, we come to an agreement with our client on the exact purpose of the mystery visits. The basic questionnaire for our test visitors is made up of over 100 evaluation criteria. We consider every detail that makes the difference between a reception and a premium reception. This includes the appearance of the reception area, the conduct of the reception staff, the seamless flow of information and the pleasant atmosphere.

On request, we can expand our evaluation criteria or limit our focus to certain areas. We expand our visits with mystery calls, which evaluate the reception’s telephone services. You will then receive an analysis of strengths and weaknesses with suggestions for improvements in quality.

Foyer design consultation

Too many contact people, too many trades? Then just come to us.

You can book the consultation services of your choice with RECEPTION PLUS by the hour or the day. You decide the project’s scope and budget.

SWITCHBOARD CONSULTATION

The first telephone contact is often the strongest impression your company makes on new contacts. Even your internal employees can be clients of your telephone center.

CONSULTATION: PERSONNEL ISSUES – SUCCESSFUL CHANGE MANAGEMENT

Every change offers an enormous opportunity. The trick is getting everybody involved on board. With our consultation expertise, you can be sure that you’re taking the right steps in the right order. We collaborate with you to provide the professional guidance you need. Over 25 years of personnel and outsourcing experience speak for themselves.

We provide some of these services with experienced labor attorneys and mediators. Use our comprehensive consultation services to turn new changes into new chances.

FIND GEMS – WITH THE RIGHT PERSONNEL PLACEMENT

One requirement of the reception area and switchboard is that someone always needs to be there. The personnel must not only be properly qualified but must also meet high performance expectations. There is also a visual factor, which – at least, at the reception – cannot be overlooked.

For your vacancies in your reception, switchboard and assistance roles, you can count on an experienced specialist. The RECEPTION PLUS recruiting team regularly places ads in all the major online portals and maintains an unparalleled pool of candidates. Our toolbox also includes direct search and active sourcing, allowing us to guarantee that we will find the ideal placement for your company.

It allows companies to remain flexible and react quickly to different economic challenges. Temporary workers benefit, since they can obtain fast entry into the workforce, enhance their skills and improve their professional opportunities. They always work where their qualifications are really needed.

Our temporary workers are exclusively employed and paid by RECEPTION PLUS, even if they work for another business – the client company. The client company signs a customized Temporary Employment Contract with RECEPTION PLUS. This allows three parties to work together towards a successful outcome.

We have a particularly large network and an ample pool of candidates in the areas of assistance and reception. By using many different recruitment channels, we can respond quickly to our clients’ staffing needs.

TEMP TO PERM – TEMP WORK AS A STEPPING STONE

Temp to Perm is the combination of temporary employment and subsequent direct placement. Temp to Perm offers the option for our clients and our candidates to get to know one another in real-life conditions. Both parties can use this time to determine whether their respective expectations are met.

This allows companies and employees to benefit from Temp to Perm. As an entrepreneur, you don’t incur any of the risks that go along with an immediate permanent position and remain flexible in your decision. Only once both parties are certain is an employment contract signed between the two sides. If it isn’t the right fit, for any reason whatsoever, we at RECEPTION PLUS will do everything we can to find a replacement for the position. In such a case we will offer our employee an alternative vacancy that is more suitable.